A critical quality tree ( CTQ tree ) is a key measurable characteristic of a product or process whose performance standards or specification limits must be met to satisfy the customer. A tree of critical quality aligns improvement or design efforts with customer requirements.
Content
Description
The Critical Quality Tree (CTQ) is used to separate customers' broad requirements into lighter quantitative elements. CTQ trees are often used as part of the six sigma methodology to help prioritize such requirements.
See also
- Buisness process
- Quality Management System
- Total Quality Management
- BPM (Management Concept)
- Comprehensive maintenance of equipment