Siebel is an American company, a manufacturer of software for organizations, a pioneer and long-term leader in the market of CRM systems [2] [3] , acquired in early 2006 by Oracle for $ 5.8 billion. It was founded in 1993 by Thomas Siebel ( English Thomas Siebel ), which led the company throughout its existence and Patricia House . The main product of the company is the self-titled replicated customer relationship management system, which has been distributed by the new copyright holder under the name Oracle Siebel CRM since 2006.
| Siebel systems | |
|---|---|
| Type of | public company |
| Exchange listing | |
| Base | 1993 |
| Abolished | 2006 |
| Reason for Abolition | Trapped in Oracle |
| Founders | and |
| Location |  USA : San Mateo (California) |
| Key figures | Thomas Siebel Patricia House |
| Industry | software development ( ISIC :6201 ) |
| Products | CRM , BI |
| Number of employees | 5 thousand. [1] |
| Affiliated companies | Nquire |
| Site | |
Featured under the official names Siebel Systems, Inc. , Siebel CRM Systems, Inc.
Content
History
The company was founded in 1993 by Thomas Siebel and Patricia House in the city of San Mateo ( California ). In the 1980s, the company's founders worked for Oracle , and later Siebel served as CEO of Gain Technology , which was acquired by Sybase in 1992. House took over as vice president of marketing and led the company Siebel. The main goal of the company was to create a software system for large organizations that provides management of all aspects of customer relationships. [four]
By the end of 1994, the company managed to develop such a system, it was called Siebel Sales Information System , its customers were such large companies as Charles Schwab Corporation , Cisco Systems , Andersen Consulting , Compaq , customers paid from $ 3.5 thousand to $ 6.5 thousand for each end user [5] . It is noteworthy that Charles Schwab ( Charles R. Schwab ) and Andresen Consulting General Director George Shaheen ( English George Shaheen ) entered the Siebel Board of Directors in 1994, and their companies acquired shares in the Siebel business in the amount of 2.5% and ten %. Later, Andersen Consulting began to provide services to its customers for the implementation of Siebel CRM systems, hiring in 1997 alone more than 300 specialists in the implementation of information systems in a dedicated Siebel CRM implementation unit.
In 1996, the company made an initial public offering on the NASDAQ stock exchange and its shares were traded with the SEBL ticker until the abolition. From that moment, the company began active expansion through acquisitions : in 1997, the company acquired InterActive Workplace ($ 15 million) and Nomadic Systems , in 1999 - the OnTarget consulting company for $ 250 million [6] , and in 2000 - the developer of platforms for online auctions OpenSite for $ 444 million [7] , in 2001 - the company nQuire , the developer of the BI platform [8] , which later became the basis of the Oracle Business Intelligence package and a series of industry-specific analytical applications by Oracle Corporation.
In September 2005, the company accepted Oracle’s offer to acquire it for $ 5.85 billion [9] , the deal was closed in early 2006, and the takeover was noted as friendly [9] .
Performance Indicators
Throughout the history of the company, its revenue grew annually: for example, in 1995, revenue amounted to $ 8 million, the next year it grew to $ 39 million, and in 2000 exceeded $ 1 billion, in its last year of activity - 2005 - the company earned a little less than $ 1 5 billion [1] .
Siebel CRM
Criticism
The atmosphere in the company was noted as “arrogant and dismissive” [10] , and Siebel’s leadership style was characterized as authoritarian: he was the only one of the company’s leaders listed on the official website [11] , and the only one who had the right to speak to the press [12] .
Notes
- ↑ 1 2 Yahoo, 2011 .
- ↑ Gilbert, Alorie Rivals vie for Siebel's customer spoils . CNet . CBS (September 27, 2002). Date of treatment March 6, 2011. Archived February 1, 2012.
- ↑ Greenberg, 2007 , Siebel - the dominant force in the world of CRM with a market share of 26%, p. 382.
- ↑ Siebel, Thomas. Cyberhouse Rules (Eng.) // Forbes . - 2000. - No. 10 (November) . - ISSN 0015-6914 .
- ↑ Advameg, 2005 , In 1994 Siebel released the Siebel Sales Information System, priced between $ 3,500 and $ 6,500 per seat, for companies with large sales forces Among the company early clients were Charles Schwab & Co., Cisco Systems Inc., Andersen Consulting, and Compaq Computer Corporation.
- ↑ Advameg, 2005 , At the end of 1999 Siebel acquired OnTarget Inc., a provider of consulting services and training programs for sales and marketing organizations, for about $ 250 million in stock. OnTarget, whose markets included high-tech, telecommunications, and professional services companies, would become a wholly owned subsidiary of Siebel.
- ↑ Grygo, Eugene . Siebel acquisition may speed Web transition (English) , Infoworld (24 April 2000), S. 32. Date of access September 3, 2011.
- ↑ Hausmann, Eric . Siebel To Acquire nQuire (English) (HTML), N. Y .: CRN Magazine (October 1, 2001). Archived January 11, 2012. Date of treatment September 3, 2011.
- ↑ 1 2 Flynn, Laurie . Oracle to Acquire Siebel Systems for $ 5.85 Billion , N. Y .: The New York Times (September 12, 2005). Date of appeal September 4, 2011. "Aside from the fact that the Oracle-Siebel deal is a friendly one ...".
- ↑ Greenberg, 2007 , ... this is an arrogant and dismissive culture ... Siebel has some exceptionally smart and decent employees, although, they say, this is just for a change ..., p. 385.
- ↑ Greenberg, 2007 , The dominant figure in the company - Tom Siebel - the only one of the leaders who is listed on their website! It is not very good that other leaders are not even mentioned, p. 382.
- ↑ Greenberg, 2007 , ... of all leaders, only Tom Siebel, p. 385.
Links
- Siebel Systems, Inc. Company Profile . Yahoo (2011). Date of treatment September 3, 2011. Archived on May 16, 2012.
- Company Profile, Information, Business Description, History, Background Information on Siebel Systems, Inc. (eng.) . Reference For Business . Advameg (2005). Date of treatment January 9, 2011.
- Greenberg, Paul. CRM at the speed of light = CRM at speed of light. - SPb. : Symbol Plus, 2007 .-- 528 p. - 2000 copies. - ISBN 978-5-93286-079-3 .