Shared Services refers to the consolidation and centralization of homogeneous business functions within a single enterprise to a highly qualified internal department or group. The department that offers these services is called the Shared Service Center, the Shared Service Center . The relationship between the CSR and the departments of the enterprise using its services can be characterized as a “client-provider”.
Unlike classic outsourcing , in which business functions are transferred to an external service provider, collective service is outsourcing within the company. This approach allows you to take advantage of an external provider without some of its shortcomings - such as, for example, staff turnover.
Important principles:
- Price transparency
- Short waiting times
- Customer focus (high level of service)
- Benchmarking (continuous improvement)
- Standardization of business processes
- Process monitoring
Weaknesses
- More complex process coordination
See also
- Business Process Outsourcing